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Accounting – What’s the Level of Work?

From the Ask Tom mailbag – Question: We are working on the structure of our accounting department. We have a comprehensive list (spreadsheet) of ALL the tasks that need to be completed from daily...

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That Sounds More Organized

“Why are we having this discussion in the first place?” I asked. “What do you see, as a manager, that is creating a problem?” Arianne was puzzled. She knew the answer, but didn’t know the words to...

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Pay Banding

From the Ask Tom mailbag: Question: Yesterday, you talked about compensation and referred to pay bands. I think I know about pay banding, so how does that relate to Levels of Work? Response: Levels of...

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A Plan is Not a Goal

From the Ask Tom mailbag – Background (Tom): So, now we are left to think about your target completion time. If you truly believe that Stratum IV capability is required for success in this project,...

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No Voodoo, No Amateur Psychology

“What is the Time Span capability required in my sales people?” Dennis asked. “Sucker-punch question that will lead you down the wrong path,” I replied. “Not sure I understand?” Dennis quizzed. “Define...

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Candidates Talk the Talk

From the Ask Tom mailbag – Question: I’ve conducted interviews where we’ve asked behavioral questions, like “Please share a specific example in your last position where you led a team in accomplishing...

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How to Detail a Task to Discover its Time Span

I could see that Joel was stressed. This was a big job. Joel had been a successful supervisor, but this assignment as a new manager was different for him. “It was all about improvisation,” he...

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How to Look at the Size of the Role

“So, as you see me struggle with my new role as a manager, what do you see as my biggest challenge?” asked Joel. “The biggest mistake most companies make is underestimating the level of work required...

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Isn’t That Too Many Questions?

From the Ask Tom mailbag - Question: You suggest ten questions regarding each Key Result Area with 2 drill down questions. As an example, you suggest 150 questions would be reasonable. How do you...

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Time Span – Where Do I Start, How to Implement?

From the Ask Tom mailbag - Question -  I attended one of your workshops on Time Span.  Since that day, the subject is like a song that I just can’t get out of my head.  At the same time, where do I...

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What is the Level of Work in Disney?

From the Ask Tom mailbag – Related to yesterday’s post on Levels of Work. Thanks to Barry for posting. Question: I agree that the place to start is with the work, but I’m confused by your presentation...

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How to Measure the Level of Work

“I hope he snaps out of it, soon,” Warren shook his head. “Tyler was one of our best supervisors before he got promoted to manager?” “How big is this new job, as a manager?” I asked. “I didn’t really...

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Sort of Restless

“I have been sort of restless,” Miguel started. “Drop the sort of,” I clarified. “You are either restless or not restless, which is it?” “I am restless.” “About what?” I probed. “I have been a...

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Does Increasing the Number of Projects Impact Level of Work?

From the Ask Tom mailbag – Question: You seem to base level of work on time span. But can’t the level of work also be defined by the number of simultaneous projects? It seems odd that doing (1) six...

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What About in Individual Technical Contributor?

From the Ask Tom mailbag – Question: In the levels of work definition, from Elliott Jaques, you have highlighted that Strata III – creates the system for production (typically a managerial role)....

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What’s the Work of a System Architect at S-III

From the Ask Tom mailbag - Question: So, yes, we have an individual technical contributor, a system architect role, at S-III, with no reports. Does this then mean the system architect fulfills...

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One Stratum Separation

From the Ask Tom mailbag – Thumbnail from yesterday’s post Which Manager is Accountable? There are three roles in play. Product Manager Marketing Manager and Marketing Services The question is, which,...

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Who Appointed You to Make That Decision?

From Outbound Air – “It’s not their role to make a decision like that?” Javier replied. “Says who?” Catherine baited. An awkward twenty seconds ticked by on the clock. “Says me,” Javier finally...

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It Doesn’t Matter What Department

From Outbound Air – “It doesn’t matter what department,” Frank added. “The level of work is that same whether it’s clerical, baggage handling or customer service work. They have different skills but...

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Why Is Nancy So Slow?

“I knew this would happen,” Javier smiled from his chair in the conference room. “Not a big deal. Roger, when you came to me and said you needed five hours per week of accounting support, I knew you...

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